1. Introduction
Neurohive.cloud (“Neurohive”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website and our smart home services.
1. What Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
Full name
Email address
Contact number
Physical address (for service purposes)
Payment and billing information
Device metadata (e.g., IP address, MAC address, firmware versions)
1.2 Usage Information
When you use our services, we may collect:
Device energy usage and runtime logs
Automation and schedule configurations
Diagnostic data for performance and troubleshooting
Interaction history with our support and remote tools
2. How We Use Your Information
We use your information to:
Deliver and support the services you subscribe to
Optimize your home automation configurations
Monitor device performance and suggest maintenance
Contact you with relevant service alerts or updates
Improve our offerings and develop new features
Comply with legal or regulatory obligations
3. Legal Bases for Processing (GDPR)
We process personal information under the following legal bases:
Consent (e.g., newsletter subscriptions)
Contractual necessity (e.g., fulfilling your service order)
Legal obligation (e.g., accounting records)
Legitimate interest (e.g., analytics to improve services)
4. Sharing of Information
We may share your personal information:
With trusted service providers and technicians under NDA, solely to deliver our services
With cloud infrastructure or analytics providers (e.g., usage tracking)
If required by law, court order, or regulatory authority
In the case of a merger, acquisition, or asset sale, where data is part of the transferred assets
We do not sell or rent your personal information to third parties.
5. Data Storage and Security
All data is stored in secure, encrypted environments
Access to data is role-based and logged
We retain only as much data as needed for service delivery and legal obligations
Backups are securely encrypted and stored separately
6. Data Transfers
Your information may be stored or processed in countries outside of South Africa or the European Union. Where this occurs, we ensure adequate safeguards are in place to protect your data under applicable laws (e.g., Standard Contractual Clauses or similar frameworks).
7. Your Rights
You have the right to:
Access the personal data we hold about you
Correct or update your information
Request deletion of your data (subject to contractual/legal retention)
Object to certain processing (e.g., direct marketing)
Withdraw consent where applicable
To exercise any of the above rights, please contact us at privacy@neurohive.cloud
8. Cookies and Tracking
We use cookies and similar technologies to:
Enhance website performance and personalisation
Analyze traffic and usage patterns
Improve service delivery
You can control or disable cookies through your browser settings.
9. Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without verified parental consent.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Neurohive Privacy Office
Email: privacy@neurohive.cloud
Website: https://www.neurohive.cloud